Manager – Operations Support (Prescient Fund Services)

DUTIES & RESPONSIBILITIES

Operational Issue Resolution & Escalation Management:

• Act as a senior escalation point for complex, cross-departmental operational issues impacting clients and internal teams.
• Become actively involved in the remediation of internal and external client issues across operational areas..
• Support the resolution of day-to-day technical queries and operational challenges.
• Ensure issues are resolved in a sustainable manner, addressing root causes rather than symptoms.

Cross-Departmental Operational Oversight:

• Operate across all operational departments within PFS.
• Maintain a strong understanding of end-to-end operational flows to identify systemic risks, shortfalls, and inefficiencies.
• Provide visibility and coherence across teams where issues cut across functional boundaries..
• Support operational alignment and coordinated responses to shared challenges.

Process Improvement and Operating Model Enhancement:

• Contribute to decision-making related to strengthening and scaling the operating model.
• Identify operational weaknesses and actively add value to remediation initiatives.
• Support and drive initiatives aimed at improving efficiency, scalability, and client experience.
• Apply structured problem-solving and continuous improvement principles.

Operations Support Team Leadership:

• Build, lead, and develop a small, central Operations Support team drawn from different operational areas.
• Provide coaching, guidance, and oversight to ensure high-quality support delivery across the business.
• Enhance overall operational maturity through leadership, mentorship, and capability uplift.

Ongoing Operational Contribution and Knowledge Transfer:

• Continue to play a hands-on role in day-to-day operational activities, despite the senior support mandate.
• Support knowledge transfer, mentoring, and handover of responsibilities within operations.
• Ensure continuity and depth of operational expertise across teams.

REQUIRED QUALIFICATIONS

• Relevant tertiary qualification in Finance, Accounting, Operations Management, or a related field.
• Postgraduate qualification or professional designation would be advantageous.