The Transfer Agency Client Service team provides excellent levels of client service to all investors in a timely and accurate manner. This team is the conduit between the client and the broader Prescient Fund Services operational teams and offers excellent exposure and opportunity.
DUTIES & RESPONSIBILITIES
New Business administration processing. Process account opening applications.
Liaising with clients on outstanding requirements
Capturing Subscription, Redemption and Switch instructions form
Handling FICA requirements and internal AML policy for all clients
Processing and setting up of broker fees
Implementing and maintaining process controls using workflow management
Recording client tax details appropriately
Management of internal relationships to ensure prompt client response. Providing support to the CRM and broader client service team with queries as required
Daily Finswitch file processing
REQUIRED EXPERIENCE
Relevant experience of at least 2-4 years in a similar investor services processing role is essential.
Experience gained in a similar asset management / unit trust / LISP client service environment where your focus has been on processing investment applications.
REQUIRED QUALIFICATIONS
Relevant tertiary qualification (or study towards) a BCom, BTech Commerce, Finance, Business Administration highly advantageous.
Minimum Matric coupled with a relevant industry relate courses (NQF 5 /6 equivalent)
System Exposure
MS Office
Exposure to investment systems and workflow tools preferred
KEY COMPETENCIES
Highly methodical and can working within specific processes and structure
Ability to work under limited supervision
Positive team player
Enthusiastic and client centric attitude
Excellent communication skills both written and verbal
Accuracy and attention to detail
Ability to work under pressure
Honesty and integrity
WHY THIS ROLE?
This is a great opportunity to apply your skills and experience in the Transfer Agency Client service team of a leading Fund Services provider. This role offers excellent exposure and learning in a critical client service position.
Prescient only conducts financial services with clients via formal processes and communication channels. Note that Prescient does not sell or advertise or solicit any business or investment opportunities via soft channels such as WhatsApp, Facebook, Instagram or Text Messaging.
Please be cautious of individuals fraudulently attempting to solicit business or investments by impersonating or claiming to be an associate or representative of Prescient, who are selling or advertising investment opportunities. Please ensure to contact Prescient directly in the event of someone soliciting or attempting to solicit investments from you.
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